big805 Casino & Sportsbook FAQ
Questions about opening an account on big805, making deposits, claiming bonuses, playing our sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), accessing live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports betting (Mobile Legends, Free Fire, PUBG Mobile) come up frequently. This page answers the most common ones.
We've grouped these answers by topic — account setup, payments, games, and account security — so you can find what you need quickly. Each answer explains how our platform works, what data you'll need, and how we process your requests. If your question isn't here, scroll to the bottom of the Questions section to find our support contact details.
For questions about account eligibility, jurisdiction restrictions, or our legal obligations, see our legal notice and terms of service. For specific rules on individual games or sports betting, you can access in-app game rules after you log in. Our support team is available 24/7 via in-app chat if you need further help.
- Account and registrationhow to start, email verification, KYC documents, password recovery
- Payments and transactionsdeposits via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers; withdrawals; transaction issues
- Games and productssportsbook, live dealer, slots, esports markets, and bonus offers
- Account security and supportaccount control tools, live chat availability, jurisdiction compliance
Account and registration
When you register on big805, you create a username, provide your email address and mobile number, and set a password. We'll send a verification link to your email to confirm the address is active. After registration, your account is ready to explore our sportsbook and slot games. For your first deposit, we'll ask for additional verification — your date of birth, full name, and national ID or passport number. If you're withdrawing funds, we also collect proof of address (utility bill, bank statement, or government ID with address). This Know Your Customer (KYC) data helps us comply with anti-money-laundering law and protects your account. We keep your data encrypted and do not sell it to third parties.
Account opening happens in stages. First, you download the big805 app on Android or use Safari on iOS, enter your email and choose a username and password, and verify your email via the link we send. Your account is active immediately and you can browse our sportsbook (Liga 1, Piala AFF, Champions League, badminton, MotoGP), live tables, and slot games. When you make your first deposit, KYC verification starts — you'll upload a photo of your ID and a current address proof. Verification typically completes within 24 business hours. Once verified, you can fund your account via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer to e-wallet, mobile banking, local payment, or online payment. After your first deposit clears, you can place bets and withdraw winnings.
Payments and transactions
Depositing via online payment, e-wallet, or mobile banking is straightforward. In the Account menu on big805, tap Deposit, select your payment method, and enter the amount. You'll be taken to the app's payment screen, where you authorize the transfer from your e-wallet balance. The deposit confirms instantly and funds appear in your account balance right away. Some transactions may be reviewed for compliance; in that case, a message appears in your Account → Transaction History with an estimated review window (usually 1-2 hours). If a transaction takes longer than expected, check your internet connection and try again, or contact our support team via in-app chat. We accept deposits from Surabaya, Jakarta, Bandung, Medan, and all other Indonesian cities where internet access is available.
If a deposit does not complete, check your email for a notification explaining why. Common reasons include insufficient balance in your e-wallet, network timeout, or a compliance review hold. If your balance was deducted but the deposit didn't arrive in your big805 account, do not try again immediately — wait subject to verification and refresh your account page. If funds still don't appear, visit Account → Transaction History and find the failed transaction, then tap Contact Support. We'll investigate and return the funds to your original payment method within 2-3 business days. For withdrawals, if a withdrawal request takes longer than the expected 24-48 hour window, it may be under review — you'll see a status note in your history. Contact our team if a withdrawal is delayed beyond 48 hours.
Games and products
Live-dealer tables are games hosted by real people in a studio. You place a bet, the dealer or spin machinery does the action, and outcomes are streamed to your phone or browser in real time. We offer blackjack, roulette, baccarat, and Dragon Tiger with professional dealers. Slots are software-based games with automated reels and outcomes. You select your bet, spin, and the result is instant. We have Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Both offer different experiences — live tables give you a real-time human element, while slots offer faster gameplay and lower minimum bets. All outcomes on big805 use random-number generators certified by independent auditors.
Free bets and free spins are promotional offers we grant to qualifying members. Free bets are credits you place on sportsbook markets (Liga 1, Piala AFF, Champions League, MotoGP, badminton, Mobile Legends, Free Fire, PUBG Mobile); free spins are plays on slot games you don't pay for. You earn them by making a first deposit, reaching a loyalty tier, or during special promotions during holidays like Idul Fitri. Each offer has a validity period — once it expires, the credit disappears. Free bets and spins come with wagering requirements, meaning you must place bets or spin to a certain multiple of the credit before you can withdraw winnings. You'll see available offers in the Promotions section of your account menu. Read the full terms for any promotion to understand wagering terms and expiry dates before claiming.
Account security and support
In the Account menu, you can reset your password anytime. We'll send a secure link to your registered email to confirm your identity before allowing the change. You can enable two-factor authentication (2FA) via SMS, adding a second security layer — each login will ask for a code sent to your phone. You can review all login activity in Account → Login History and see the date, time, and device for each session. If you notice unfamiliar activity, reset your password and contact our support team immediately. You can also update your registered email address and mobile number. For account closure, contact support — we'll guide you through the process and explain data retention obligations.
Our live chat support team is available 24 hours a day, 7 days a week, including holidays like Idul Adha and Imlek. Open the in-app chat by tapping the Help or Support icon — you'll see a queue time estimate and the option to chat now or send an email. Most chats are answered within subject to verification during peak hours. If you chat outside business hours in your timezone, your message will be received and a team member will respond as soon as possible. For non-urgent questions, you can email support directly and expect a response within 24 hours. For account security concerns or disputed transactions, marking your message as urgent ensures faster review.